Longer Visiting Hours offer patients improved access to family/whānau - (Archived)
Monday 29 July 2019 - Longer Visiting Hours offer patients improved access to family/whānau

Monday 29 July 2019

Longer Visiting Hours offer patients improved access to family/whānau

Visiting hours are being extended at Rotorua and Taupo Hospitals from the start of August (Thursday 1 August 2019)

Lakes District Health Board is changing the hours from morning and afternoon/evening slots to a longer period of 10am-8pm each day.

Quality and Risk and Clinical Governance Director Dr Sharon Kletchko says the existing visiting hours of 11am-1.30pm and 4-8pm have been in place since 2011, but views have changed since then.

She says family members are very important for a patient’s recovery and the DHB wants family members and close friends to be able to support their loved one in hospital.

“What this means is that family and close friends of our patients are seen as partners in care rather than passive bystanders. That’s why we encourage family and friend to visit their loved one while in hospital,” said Dr Kletchko.
However, the DHB says visitors to its hospitals are expected to comply with the responsibilities expected of visitors and consumers, including meeting any instructions given by DHB staff.

There has always been some flexibility around visiting hours for maternity, children and critically ill or dying patients. This is expected to continue under the longer visiting hours with staff expected to help manage the number of visitors with each patient so as to ensure the rights of all patients in the unit are respected, particularly in a four-bedded room.

The DHB has processes in place around people identified as the support person for the patient, who are able to be with the patient outside visiting hours. After discussion with clinical staff the support person/s will be documented in the patient’s care plan.

The DHB says underpinning the change is the need to provide a safe environment for all, including staff. This means the DHB has no tolerance whatsoever for any displays of violence or aggression within its facilities. Any visitors clearly under the influence of drugs or alcohol will not be allowed on the premises.



Lakes DHB believes visitors are vital to the wellbeing of its patients and welcomes you. Lakes DHB does, however, expect visitors to behave in a manner that is respectful of the patient they are visiting, to other patients, to staff, and the Hospital facility in general.

Visitors are advised:

  •  To visit within the visiting times and respect the “patient rest periods”.
  •  To leave promptly at the end of visiting hours.
  •  To behave in a manner that respects and supports the care, wellbeing and safety of all patients, staff and other visitors.
  •  To respect the privacy of other patients - DO NOT take photos or videos of other patients.
  •  That if visiting someone in a 4-bedded room you are requested to respect the other patients in the room by keeping noise to a minimum, respecting their privacy, avoiding children running around the room and reducing large numbers of visitors.
  •  That parents and/or caregivers be responsible for the supervision and behaviour of children under 14 years of age in their care
  •  To not visit people if you are sick or have an infection. All visitors are asked to use the hand hygiene products on entering the hospital and after any patient contact.
  •  That the possession of alcohol or drugs is strictly not permitted on LDHB premises. Any visitor under the influence of alcohol or drugs will be asked to leave the premises immediately. Security will be called to escort from the premises if required.
  •  That any unacceptable behaviour will result in being asked to leave the premises.
  •  To report any unacceptable behaviour of others to ward staff.

Please do not be offended if staff request you to leave in order to provide clinical care to patients or to allow the patient to have a break from constant and large numbers of visitors.