Restricted visiting for Rotorua and Taupo Hospitals
10/12/2021 1:25:13 p.m.

Restricted visiting has re-opened within the Lakes DHB area.

All visitors to our healthcare facilities must have no confirmation or suspicion of COVID-19.

In addition, all visitors will be screened prior to entry to ensure they are well, and must wear a face mask or covering, observe strict hand hygiene, practice physical distancing, and scan or sign in on arrival.

Visiting hours are 11am to 1pm and 4pm to 7pm.

We have a number of protections in place to ensure we keep our patients, staff and visitors safe so please follow our guidelines:

• One consistent person per visiting slot, no swap outs 
• No mask no entry
• All visitors will be asked screening questions
• You may be required to wear additional PPE
• We cannot accommodate children under the age of 12 at this time
• There will be no visiting for patients with suspected or confirmed COVID
• Access for key support persons will be agreed on a case by case basis

A support person is not restricted to visiting times.

A support person is someone who has been identified by the patient to provide emotional and / or practical support to them during their appointment or stay. This may also include a legal Enduring Power of Attorney (EPOA).

If required please ensure visitors and support person swap out at the bedside to maintain physical distancing.
A support person should remain consistent unless agreed by the Nurse or Midwife in charge or after hours Duty Manager.

Emergency Department: One continuous support person per patient if required – must stay with the patient and wear PPE as advised.

ICU/CCU: One support person for a child under 16 or a vulnerable adult.

Adult Inpatient: One support person for a vulnerable adult.

Children's Unit: One support person

SCBU: One support person in addition to birth mother

Maternity Services: One support person can accompany mother into the birthing unit and remain with the mother for their post-natal stay

Outpatient Services: One support if required

Theatres: In order to achieve physical distancing requirements only one support person allowed if:

  • Child aged under 18
  • Maternity
  • Vulnerable person
  • Planned care if agreed with Scheduled Manager
  • Emergency/Trauma as determined by the Clinical Team

End of Life: Two support persons