25/08/2020 3:11:48 p.m.

Tuesday 25 August 2020


Under COVID Alert Level 2, Lakes DHB is restricting visitor numbers in its hospitals to manage contact between individuals and to meet social distancing requirements.

We need to be able to track everyone entering the hospital so that if there are positive cases, we can quickly identify who is at risk and put in place measures to stop the spread of Covid-19.

Lakes DHB is very grateful to have support from Maori Wardens, who have a presence at the front of Rotorua Hospital and have been helping with any issues arising from people unhappy with visitor restrictions.

Chief Operating Officer for Lakes DHB Alan Wilson says the arrangements are designed to help ensure that we have measures in place that will protect patients, staff, visitors, families and the wider community.

All visitors coming into Rotorua or Taupo Hospital are required to sign in using the covid tracer app or complete the visitors register on entry to the hospital, and to wear a visitor sticker.

The general visiting times for both hospitals are now 11.00am-1.00pm and 4.00-6.00pm daily. This means that only one person may visit at a time in the first visiting hours slot of 11am-1pm, and later in the day from 4-6pm. All visitors are reminded they need to follow staff instructions while visiting and to promptly leave the hospital at the end of the visiting hours.

The visiting restrictions at Lakes DHB hospitals are aligned to the Ministry of Health’s National Hospital Response Framework, and Lakes hospitals are currently at green on the framework.

Alan Wilson says all people planning on coming to hospital for an appointment or to visit should have no symptoms such as fever or cough, should practice hand hygiene and wear appropriate PPE as directed by staff. If they are unwell and unable to attend an outpatient appointment or procedure they need to ring in advance and change their appointment.

Key features of the restrictions are:
• We urge people to avoid hospital visiting with children, but if not possible, the parent or caregiver must directly supervise them and avoid them being within two metres of other people
• One support person with a woman in labour
• One parent/guardian with a child under 16 years, in ED/Children’s Unit/SCBU
• One support person with patients in ALL other areas of the hospital
• Visitors for a patient receiving end-of-life care - decision made on a case by case basis
• Visiting a probable or positive COVID-19 patient – decision made on a case by case basis.

Lakes DHB is currently continuing to operate full elective and outpatient services as many patients are already waiting longer due to the early cancellations of surgery during the level 4 lockdown.