Changes to accessing COVID-19 testing in Lakes DHB district
29/05/2020 1:12:39 p.m.

Friday 29 May

Access to COVID-19 testing for Lakes DHB residents is changing from today.

Since mid-March access for COVID-19 testing for Lakes DHB residents has been through a local call centre. This local assessment number is no longer in operation.

From today (Friday 29 May), if you are unwell with COVID-19 like symptoms, call the free COVID-19 Healthline number 0800 358 5453.

Free testing continues to be available to people with COVID-19 symptoms, but an appointment is now not necessary.

The symptoms of COVID-19 are similar to common illnesses such as a cold or influenza. You may have one or more of the following:

• a cough
• a high temperature
• shortness of breath
• a sore throat
• sneezing and runny nose
• temporary loss of smell.

The COVID-19 testing locations remain the same, in Rotorua this is the Energy Events Centre and in Taupo this is at the clubrooms at the AC Baths. In Turangi this service has been operated by Pihanga Health and this will not change.

Lakes DHB acknowledges Rotorua Area Primary Health Services (RAPHS) which alongside Lakes DHB has been operating the local 0800 number, to support our local residents while the national call line was overloaded. The service provided in the midst of the pandemic has been excellent.

For all regular health problems people should continue to call their GP as they would in usual circumstances.

Opening hours for COVID-19 testing centres


Centre                             Days                                           


Energy Events Centre


Sat, Sun, Public Holidays

9am - 4pm



Clubrooms at AC Baths




Public Holidays

10am -3.30pm





Pihanga Health

Monday-Friday 9am -4pm

Protecting yourself and others from COVID-19

There are simple ways to protect yourself from COVID-19 and to prevent it spreading including staying home if you’re unwell, physical distancing and basic hygiene measures. This is the best defence we have against COVID-19.
Basic hygiene measures include: good hand hygiene, cough and sneeze etiquette, avoid touching your face, and clean surfaces.
• Wash your hands with soap and water often (for at least 20 seconds) and dry thoroughly. Use an alcohol-based sanitiser and rub hands together if soap and water is unavailable.
• Cough or sneeze into your elbow or cover your mouth and nose with tissues. Put them in a bin immediately.
• Avoid touching your face, including your eyes, nose or mouth if your hands are not clean. Surfaces may have infectious droplets.
• Clean surfaces regularly. This includes items frequently touch like door handles and phones.

Physical distancing

• At Alert Level 2, it is still important to be aware of your physical distancing.

Click here for more information.

For more information contact: Sue Wilkie Communications Officer or Shan Tapsell Assistant Communications Officer Phone (07) 349 7944 or mobile 027 242 3652

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