NASC "Needs Assessment Service Coordination"

 Nau Mai

Welcome to the Lakes DHB 
Needs Assessment Service Co-ordination (NASC) 

  


1.   NASC - Who are we?  
2.   Who NASC provides support services for
3.   Step 1 - Referrals to NASC 
4.   Step 2 - The needs assessment
5.   What services may I be able to access? 
6.   Service exclusions
7.   Referral forms 
8.   Other useful links 
9.   Paid Family Care notice and Lakes DHB Policy
10
. Contact details

 


The NASC service undertakes comprehensive health needs assessments and service co-ordination for the Lakes DHB population.  Lakes NASC works with people to:

→   Identify their support needs (needs assessment)
→   Look at the support available (funded and unfunded) 
→   Work with you to arrange the appropriate support (service co-ordination)


→   People over 65 years of age, who have long term loss of independent function and 
     require assistance with normal daily tasks
→   People recently discharged from hospital who require short term assistance with normal 
     daily tasks after discharge
→   People under the age of 65 who have a long term chronic condition
→   People who need support as part of palliative care    

Step 1 - Referrals to NASC 

 
 1.     For Long Term Services:     
           →   You can be referred by your health professional, social worker, community 
                 organisation, friend, family OR you can refer yourself
           →   You can make the referral by telephone, fax, email, letter or in person
           →   You will need a community services card to access some services

 2.     For Short Term Services (post discharge):     
           →   While you are in hospital, a nurse, scoial worker or support worker will make the 
                 referral on your behalf.  

All referrals are vetted for eligibility and both the referrer and client will be informed of the outcome.  Any client with an urgent need will be seen as soon as possible.  All referrals are given a priority rating.  If urgent, one of our assessors will be in contact with you within one to two days.  If your need becomes urgent while your referral is being processed please phone the NASC Team Leader on 07-343-1030.  If a referral is not accepted, reasons are stated and the referral redirected as appropriate.   

Click here to download a referral form. 


Step 2 - The needs assessment
 
A needs assessment may take up to two hours.  Depending on the type of assessment, it may be conducted over the phone, in hospital or in your home. You are welcome to have family, whanau, friends, caregivers or an independant advocate with you for support during your assessment.  

The assessor will ask for information about what you can and can't do, what you would like to be able to do and what help or resources you currently have.  The assessor will also ask about your recreational, social and personal development needs, training and educational needs, vocational and employment needs and where appropriate, the needs of your family / whanau and unpaid support people.  

The main purpose of a needs assessment is to find out what is needed to help you be as independant as possible in your home or community.  This may be through formal contracted services, through one of the contracted home support services, residential care facilities, or through your family, friends, community services, or by private paying arrangement.  While a needs assessment does not guarantee the provision of all services you would like, it is a useful process for identifying what needs are most important to you.  

Options for support are discussed and agreed by all involved. 

Following a needs assessment a summary of your support plan will be sent to you and to your GP.  A support plan is a letter that confirms what services have been arranged for you, and who the provider responsible for providing these services will be.  The provider will then contact you to arrange implementation of the services requested.   

Please ensure that all dogs are restrained when you are expecting the needs assessor and that any hazards are identified to the needs assessor prior to their visit. 


1.     Long and Short Term Services Include:     
           →   Personal Care
           →   Carer Support
           →   Home Help
           →   Supported Living
           →   Day Care 
           →   Respite Care 
           →   Residential Care
           →   Other services based on your individual needs

 

  Excluded are people who are:    →  Click here for Over 65 REFERRAL form

→  Covered under the Accident Compensation Act (ACC) may not be eligible
→   People who require assessment solely as a result of a personal health need (e.g. they 
      require ongoing supervision by a health professional)
→   People who are not a resident of New Zealand 
 
 

 

→  Click here for SHORT TERM SERVICES REFERRAL form

 
Other Useful Links

 
→   Click here to read the Lakes DHB NASC Brochure
→   Click here to read the Lakes DHB Statement of Rights and Responsibilities
→   Click here to be redirected to the Ministry of Health website - FAQ about NASC
→   Click here to be redirected to the homepage of the Health & Disability Commissioner 

 

 

Address:  Lakes NASC Rotorua, 2 Ranolf Street, Private Bag 3023, Rotorua    07 3431030

Rotorua NASC, 2 Ranolf Street, Private Bag 3023, Rotorua

Taupo NASC, Taupo Hospital, Private bag, 3023, Taupo

Email: nasc.admin@lakesdhb.govt.nz

 

 

 
 
 
22/04/2021 3:04 p.m.
Jackie Wade