NASC "Needs Assessment Service Coordination"

 Nau Mai

 Welcome to the Lakes DHB 
Needs Assessment Service Co-ordination (NASC) 


1.   NASC - Who are we?  
2.   Who NASC provides support services for
3.   Step 1 - Referrals to NASC 
4.   Step 2 - The needs assessment
5.   What services may I be able to access? 
6.   Service exclusions
7.   Referral forms 
8.   Other useful links 
9.   Paid Family Care notice and Lakes DHB Policy
. Contact details

See end of listing for update on Paid Family Care notice and Lakes DHB policy 

The NASC service undertakes comprehensive health needs assessments and service co-ordination for the Lakes DHB population.  Lakes NASC works with people to:

→   Identify their support needs (needs assessment)
→   Look at the support available (funded and unfunded) 
→   Work with you to arrange the appropriate support (service co-ordination)

→   People over 65 years of age, who have long term loss of independent function and 
     require assistance with normal daily tasks
→   People recently discharged from hospital who require short term assistance with normal 
     daily tasks after discharge
→   People under the age of 65 who have a long term chronic condition
→   People who need support as part of palliative care    

 1.     For Long Term Services:     
           →   You can be referred by your health professional, social worker, community 
                 organisation, friend, family OR you can refer yourself
           →   You can make the referral by telephone, fax, email, letter or in person
           →   You will need a community services card to access some services

 2.     For Short Term Services (post discharge):     
           →   While you are in hospital, a nurse, scoial worker or support worker will make the 
                 referral on your behalf.  

All referrals are vetted for eligibility and both the referrer and client will be informed of the outcome.  Any client with an urgent need will be seen as soon as possible.  All referrals are given a priority rating.  If urgent, one of our assessors will be in contact with you within one to two days.  If your need becomes urgent while your referral is being processed please phone the NASC Team Leader on 07-343-1030.  If a referral is not accepted, reasons are stated and the referral redirected as appropriate.   

Click here to download a referral form. 

Step 2 - The needs assessment
A needs assessment may take up to one hour.  You are welcome to have family, whanau, friends, caregivers or an independant advocate with you for support during your assessment.  

The assessor will ask for information about what you can and can't do, what you would like to be able to do and what help or resources you currently have.  The assessor will also ask about your recreational, social and personal development needs, training and educational needs, vocational and employment needs and where appropriate, the needs of your family / whanau and unpaid support people.  

The main purpose of a needs assessment is to find out what is needed to help you be as independant as possible in your home or community.  This may be through formal contracted services, through one of the contracted home support services, residential care facilities, or through your family, friends, community services, or by private paying arrangement.  While a needs assessment does not guarantee the provision of all services you would like, it is a useful process for identifying what needs are most important to you.  

Options for support are discussed and agreed by all involved. 

Following a needs assessment a summary of your support plan will be sent to you and to your GP.  A support plan is a letter that confirms what services have been arranged for you, and who the provider responsible for providing these services will be.  The provider will then contact you to arrange implementation of the services requested.   

Please ensure that all dogs are restrained when you are expecting the needs assessor and that any hazards are identified to the needs assessor prior to their visit. 

1.     Long and Short Term Services Include:     
           →   Personal Care
           →   Carer Support
           →   Home Help
           →   Supported Living
           →   Day Care 
           →   Respite Care 
           →   Residential Care
           →   Other services based on your individual needs

Service Exclusions
 Excluded are people who are:  
 →  Covered under the Accident Compensation Act (ACC) may not be eligible
→   People who require assessment solely as a result of a personal health need (e.g. they 
      require ongoing supervision by a health professional)
→   People who are not a resident of New Zealand 

→  Click here for Over 65 REFERRAL form


→   Click here to read the Lakes DHB NASC Brochure
→   Click here to read the Lakes DHB Statement of Rights and Responsibilities
→   Click here to be redirected to the Ministry of Health website - FAQ about NASC
→   Click here to be redirected to the homepage of the Health & Disability Commissioner 

Paid Family Care notice and Lakes DHB policy

From 22 May 2014, Lakes DHB is implementing a policy that clarifies the exceptional circumstances under family members residing at the same address as a DHB-funded client can be paid for providing long-term home based support services. Click here to download the policy.

Previously, family members living at the same address have been excluded from being paid to deliver allocated services.

This policy does not change existing eligibility and access criteria for DHB-funded long-term home based support services.

The policy aims to satisfy part 4A of the Human Rights Act 1993. Click here to see the background documents on the Ministry of Health website



Lakes NASC Rotorua
2 Ranolf Street
Private Bag 3023

Phone: 07 3431030


Rotorua NASC
2 Ranolf Street
Private Bag 3023


Taupo Hospital

 Private Bag 3023



19/06/2018 12:10 p.m.
Jackie Wade