Your Rights And Responsibilities


The Code of Health and Disability Services Consumers' Rights applies to all health services and disability support services in New Zealand.

The Code gives rights to all consumers.  It places obligations on people and organisations providing services. This is an outline of the rights guaranteed by the law known as the Code of Health and Disability Services Consumers' Law.  They apply to all health and disability services, whether you pay for them or not. 

If you need help, ask us.  The Health and Disability Commissioner can be reached on Auckland (09) 373 1060,  Wellington (04) 494 7900.  All other areas 0800 11 22 33.  Your local advocacy services can be contacted on 0800 555 050.

The Lakes DHB statement of rights and responsibilities are available by clicking here.

We welcome feedback on any of the services we provide, be that compliments or complaints. You may do this verbally or in writing directly to the manager of the service or through our complaints officer.

"Tell Us What You Think About Our Services" brochures are also available in all areas of Lakes District Health Board.  We welcome and appreciate your feedback. 

Further Information
Should you require further information regarding your care please do not hesitate to speak with the staff directly caring for you or contact:
Complaints Officer at Lakes District Health Board.
Private Bag 3023
Phone: (07) 343 7735
Fax: (07) 349 7897

Click here to view the Lakes DHB Rights and Responsibilities Brochure.


Contact Telephone Number
Health Consumer Service
Toll free: 0800 801 482

Nationwide Health & Disability Advocacy Service

Our service is free, independent and can provide support or guidance on resolving a complaint.

Toll free: 0800 555 050