12/05/2020 3:28:54 p.m.

Tuesday 12 May 2020


The current visitor restrictions at Rotorua and Taupo Hospitals will remain in force, in spite of a move in the COVID Alert Level from 3 to 2.

As we move into level 2, we need more than ever to be careful about managing the contact between individuals. As normal activity grows with the change in level we need to be able to track everyone that enters the hospital so that if there is a recurrence of positive cases, we will quickly be able to identify who is at risk and put in place measures to stop the spread of Covid-19.

Chief Operating Officer Alan Wilson says the arrangements need to continue to ensure that we have measures in place to protect patients, staff, visitors, families and the wider community. 

All visitors coming into Rotorua or Taupo Hospital will continue to be required to complete the visitors register on entry and exit of the hospital and wear a visitor badge.

Restrictions of visitors are aligned to the Ministry of Health’s Hospital Response Framework level, so while the Government COVID-19 level may have moved to Level 2, there is no change in the Hospital Readiness Alert Level that Rotorua and Taupo Hospitals currently sit at. That means the visitor restrictions that have been in place since late April, remain the same.

Please remember it is expected that all visitors have no symptoms such as fever or cough and that they practice hand hygiene and wear appropriate PPE as directed by staff.

The current visitors policy allows two people to be with a patient who is receiving end of life care.

For parents with a child in the Children’s Unit or in the Special Care Baby Unit, there can be one parent or guardian as the support person plus one other visitor.

A woman in labour can have one support person in the birthing suite and this person can remain with the mother until she is discharged, even if that includes a post natal stay.

People coming to ED can have only one person with them at any time, as is the case with patients in any other area of the hospitals.

The new general visiting times for both hospitals will remain at 11.00am-1.00pm and 4.00-6.00pm daily. This means that only one person may visit at a time in the first visiting hours slot of 11am-1pm, and a different person may visit later in the day from 4-6pm.

Patients are encouraged to talk regularly with friends and family via phone or by facetime and similar applications. Staff will be available for condition updates to whānau using phone (or facetime) as whānau require.

Public access to Rotorua Hospital is through the main entrance only. At Taupo Hospital the sole point of entry for the public into the hospital is through the emergency department.

We are constantly reviewing our policy in line with the national response however these arrangements will remain in force until further notice.