Te Ara Tauwhirotanga- to act with kindness

Te Ara Tauwhirotanga - Pathways that lead us to act with kindness


The mental health system’s new model of care for the Lakes area is the product of a five month co-development process with tangata whaiora, people with lived experience of mental illness, whanau/family members, communities and a range of local service providers (DHB clinical staff, NGOs and primary care).

The model of care is named Te Ara Tauwhirotanga to echo the aspirations of the community that services and systems are designed to “act with kindness.”



Click here to download Te AraTauwhirotanga.


A model of care informs the end user of a service/system and gives them a sense of what they can expect from it in the future. It describes what’s most important as a service user to improve their wellbeing. if you look at the descriptors, what people can expect to see is clear. Click here for more information.


The Model of Care Working Group

The Model of Care Working Group worked hard engaging with stakeholder groups and communities and collating their views in to themes, to shape the new model of care.  Over 20 hui and workshops were held capturing the views of over 200 people and a survey monkey tool had nearly 200 responses.  In August 2018 a draft model of care was taken back to communities to check their views had been correctly captured.

Members of the Model of Care Working Group L to R:

Rameka Te Rahui, Manaaki Ora; Donna Starling, Derryn Hyde Link People; Fahryn Whippey community mental health nurse Taupo/Turangi; Wi Huata, Link People; Marita Ranclaud, Portfolio Manager; Michael O’Connell, Clinical Nurse Director Mental Health and Addiction Services; Sonja Quan, Psychiatrist Community Mental Health; Mandy Allman, Nurse Practitioner MH&AS: Kylee Douglas, Manaaki Ora; Haehaetu Barrett, Regional Manager Lifewise; Missing: Kingi Biddle Ngati Whakaue; Carli Sudlow CNM Inpatient Unit; Stuart Burns Board member and whanau member with lived experience. 

 For more information on the Project Mauri Ora mental health facility work click here.